Privacy Policy

Personal data is information relating to an identified or identifiable natural person. We process such data only to the extent necessary and on the basis of applicable data protection law.

1 Controller

The controller responsible for processing personal data on this website is:

OSMA Trocknersysteme GmbH
Untervocken 15, 9821 Obervellach, Austria
Phone: +43 4782 2910
Email: office@osma.at

2 Purposes and Legal Bases

We process personal data in particular to securely provide the website, to handle inquiries, to prepare quotes, to carry out pre-contractual measures, to fulfil contracts and to comply with legal obligations. Depending on the processing activity, we rely in particular on:

• Art. 6(1)(a) GDPR, where you have given consent;
• Art. 6(1)(b) GDPR for pre-contractual measures or to fulfil a contract;
• Art. 6(1)(c) GDPR to comply with legal obligations;
• Art. 6(1)(f) GDPR based on our legitimate interests, in particular in a secure website, efficient communication and protection against abusive access.

3 Hosting and Server Log Data

Our website is operated by a technical hosting provider. When you access the website, the web server automatically processes technical access data, in particular:

• the IP address of the accessing device;
• the date and time of access;
• the page or file accessed;
• the amount of data transferred and access status;
• browser type, operating system and referrer URL.

This processing is carried out for technical provision, to ensure stability and security, for error analysis, and to protect against unlawful or abusive access. The data is stored only as long as necessary for these purposes or as required by law.

4 Contacting Us, Forms and File Uploads

When you contact us by phone, email or via a form, we process your details to handle and assign your inquiry and for any follow-up questions. Depending on the form used, this may include in particular:

• name, company or organization;
• email address and phone number;
• country, postal code and city;
• customer group, product interest and type of inquiry;
• desired quantity or project size;
• message and other voluntary information;
• uploaded photos, sketches, plans or PDF documents.

This processing is carried out to perform pre-contractual measures, to fulfil a contract, or based on our legitimate interest in handling business and general inquiries. Form data may be forwarded by email to the relevant internal department and processed there as part of handling the inquiry. Required fields are marked accordingly – without the required information, an inquiry may not be processable.

Please do not submit any special categories of personal data or other confidential information via file uploads unless this is necessary to process your inquiry.

5 Cookies and Consent Management

Our website may use cookies and similar technologies. Technically necessary cookies serve the basic function, security and reliable display of the website. Cookies or services that are not technically necessary are only used if you have given prior consent. Consent given can be withdrawn at any time with effect for the future; the lawfulness of processing carried out up to that point remains unaffected.

6 External Links, Social Networks and Route Planning

Our website contains links to external websites and services, for example to social networks, partner companies or an external route planner. Simply displaying an ordinary external link does not yet establish a connection to the respective provider. Only when you click the link do you leave our website, and the external provider may process data such as your IP address, browser data and the time of access. The respective provider is generally responsible for processing on the external website.

7 Recipients and Processors

Within our company, only those persons and departments who need it to handle the relevant matter are given access to personal data. In addition, carefully selected service providers may process data to the extent necessary, in particular in the areas of hosting and server operation, IT support and website maintenance, email communication, and data backup and IT security. Where service providers process personal data on our behalf, they are contractually bound in accordance with legal requirements. Any further disclosure only takes place if it is necessary to fulfil a contract, there is a legal obligation, you have given consent, or another permissible legal basis applies.

8 Retention Period

We store personal data only for as long as necessary for the respective processing purpose or as required by statutory retention obligations. Data from general inquiries is generally stored until final processing and for a reasonable period to document possible follow-up questions. If an inquiry results in pre-contractual or contractual documents, the statutory retention periods under commercial and tax law also apply.

9 Your Data Protection Rights

Subject to the statutory requirements, you have in particular the following rights:

• the right to information about the data processed about you;
• the right to rectification of inaccurate or incomplete data;
• the right to erasure;
• the right to restriction of processing;
• the right to data portability;
• the right to object to certain processing;
• the right to withdraw consent given.

To exercise your rights, please contact office@osma.at.

Right to Lodge a Complaint

If you believe that the processing of your data violates data protection law, you can lodge a complaint with a data protection supervisory authority. In Austria, this is generally the Austrian Data Protection Authority.

10 Data Security and Changes

We take appropriate technical and organizational measures to protect personal data against loss, unauthorized access, alteration, disclosure and other misuse. There is no solely automated decision-making, including profiling, within the meaning of Art. 22 GDPR via this website.

We reserve the right to amend this privacy policy if legal requirements, the technologies or services used, or our processing procedures change. The version published on this website at any given time shall be authoritative.